Acceptable use policy
Last updated 29 July 2026
This applies to the one paid feature — the illustrated card made from a photo. The quiz itself takes no uploads and has nothing to police. The rules below are short because there are only a few, and they are the ones that matter.
Upload a photo of yourself, and nobody else
You may upload a photograph of yourself. When your friend joins from your invite link, they upload a photograph of themselves. That is the whole permitted set. Do not upload a photo of anyone who has not chosen to be here — not a celebrity, not a colleague, not an ex, not someone from the internet. You confirm this with a checkbox before every generation, and that confirmation is a condition of use, not a formality.
Everyone in an uploaded photograph must be 18 or older. Photographs of minors are not permitted under any circumstance, including your own childhood photographs.
What the feature will not make
Sexual or suggestive imagery. Nudity. Images designed to look like real photographs of real people doing things they did not do — what is usually called a deepfake. Images that harass, demean, or sexualise anyone. Images that imply a real person endorses something. Content depicting violence, self-harm, or illegal acts. Anything using a photograph obtained without the subject's knowledge.
The illustrated styles are deliberately stylised — a figurine, a hand-painted poster, a gouache illustration — and none of them aim at photorealism. That is a product decision as much as a safety one: a card that looked like a real photograph would be a different and more dangerous product.
How this is enforced
Every prompt sent to the image model is screened by Creem's Moderation API before anything is generated and before any credit is used. If the screening service cannot give us an answer, we do not generate — we fail closed rather than guess. Prompts that are denied or flagged are refused, and the attempt is not charged.
We do not review your photographs, because we cannot: they exist only in memory for the length of one generation, and the copy held for pairing is encrypted with a key we do not have. Enforcement therefore rests on the screening above, on your confirmation, and on reports.
If you see something wrong
Email support@knowuswell.com. Tell us what you saw and, if you have it, the link it came from. We remove access and refuse further generations for accounts that break these rules, and we cooperate with lawful requests. There is no appeal process worth writing about for a $1.99 product — we will simply refund you and stop.
Consequences
Breaking these rules ends your access to the paid feature. Remaining generations are forfeited without refund where the breach is deliberate, and refunded where it is not. Serious cases — anything involving a minor, or content made to harm a real person — are reported to the appropriate authorities.
Contact
Everything above — questions, refunds, deletion requests — goes to support@knowuswell.com. We reply within two business days.
Other policies
On what actually makes friendships hold up, see American Psychological Association — Friendship.