Refund policy
Last updated 28 July 2026
The product costs $1.99 and takes about a minute to deliver. We would rather refund you than argue with you.
Automatic
If a generation fails for any technical reason, the attempt is returned to your balance immediately and you are not charged again. You do not need to contact us for this.
On request
Every purchase has an order reference that looks like KUW-A1B2C3D4. You will find it on your account page and next to your remaining generations on the result page, and both places have a link that opens an email with it already filled in. Send that, add a line about what went wrong, and we can find the order without you having to dig out a receipt.
We refund in full if the card never generated, if the result was unusable, or if you bought it by mistake and have not used all your generations. If you have used several generations and simply did not like them, tell us anyway — at this price we would rather refund you than have you feel cheated.
Please come to us first
If something is wrong, email us before contacting your bank or the payment provider. Not because a chargeback is forbidden — it is your right — but because we can usually fix it the same day, and a chargeback takes weeks and cannot be reversed once started. We reply to every message, and we do not argue about $1.99.
Payments are processed by Creem, which is the merchant of record and will appear on your statement. You can raise it with them, but we are the ones who can look at what actually happened with your card.
How long it takes
We aim to reply within one business day and to issue the refund the same day we agree to it. The money then follows your bank's own timing, which is usually five to ten days for a card.
How long
Refunds are issued through Creem, our merchant of record, and typically appear on your statement within five to ten business days depending on your bank.
What we cannot refund
We cannot refund a purchase where all generations were used and the cards were downloaded, unless the service itself malfunctioned. If you are unhappy with how a card looks, use a regeneration — that is what they are for.
Contact
Everything above — questions, refunds, deletion requests — goes to support@knowuswell.com. We reply within two business days.
Other policies
On what actually makes friendships hold up, see American Psychological Association — Friendship.